Robert T. Hill
70 La Salle St. #14C, NYC, NY 10027
(917) 605-1050 voice /


Seeking to apply my technical writing, QA, training, research, web development, and project management skills to the development of web technologies.

Career Profile:

Technical Writer / Trainer / Researcher / Assistant Project Manager

  • Over 20 years’ experience as a professional technical writer, trainer, researcher, and assistant project manager.
  • Wide-ranging experience in the financial, medical, advertising, educational, and Internet industries.
  • Experience with DITA/XML, HTML5, and a wide variety of content management systems.
  • Experience with ISO 9000 and IEEE engineering methodology, requirements management, software development and marketing, application design, virtual reality development, web development, QA and validation, and general business writing.
  • Proven ability to work with existing documentation sets as well as founding documentation protocols where none existed before.
  • Excellent organizational, analytical, writing, communication, problem solving, reporting, presentation, and public speaking skills.
  • Demonstrated ability to apply innate organizational skills to foster team productivity, organization, and reports.
  • Motivated self-starter, able to work independently and within a team environment.


  • M.A. Labor Studies, Murphy Institute for Worker Education, School of Professional Studies, CUNY, June 2011. Magna cum laude. Capstone course was study of H-1B visa data, relating wages of H-1B vs. domestic workers for certain I.T. jobs.
  • B.A. History, City College of New York, February 2006. Magna cum laude. Focus on Asian and Chinese history, but also with extensive classes from the Computer Science Department.

Professional Experience:

Amplify Education, Inc. March 2013 to October 2015.

  • Employee. Senior Technical Writer.
  • Designed, built, and maintained public-facing Amplify Learning App User Help system.
    • DITA/XML open-source system.
    • Customized output for teachers, students, internal help desk, and forum moderators.
  • Also designed, built, and maintained an additional public-facing Amplify Learning Online Resources site, facilitating a wide variety of curriculum trials as well as a multimedia delivery. Used customized Confluence CMS system.

Depository Trust and Clearing Corporation (DTCC). May 2011 to December 2012.

  • Consultant. COBOL/Java application Technical Writer.
  • User guide and scenario-based help, written in Confluence wiki format.

Student at CUNY Murphy Institute for Worker Education. September 2009 to June 2011.

  • M.A. in Labor Studies.
  • Graduated June 2011, magna cum laude.

Merrill Lynch. March 2007 to September 2009.

  • Consultant. C++ App Technical Writer and Assistant Project Manager.
  • “Ticking Risk” Risk Management System technical documentation. Technical and Functional Specifications, Doxygen Map of C++ Source Code, User Guides.
  • Variety of system and user documentation for dozens of back-end systems and applications.
  • Extensive automated reporting by coding wiki pages to draw data from JIRA work tracking system to display project management data.
  • Regular reports to senior management documenting resource allocation against measurable system performance improvements.

J. P. Morgan Chase. August 2006 to February 2007.

  • Consultant. Assistant Project Manager and Technical Writer. 6-month contract.
  • Created and primarily responsible for change control management system, formal QA testing, release notes, and complete documentation set for in-house .JSP application.
  • Created and produced wide variety of reports and progress tracking tools.

Student at City College of New York.  January 2002 to February 2006.

  • B.A. in History.
  • Graduated February 2006, magna cum laude.

PeopleSoft, Teaneck, NJ.  November 2000 to April 2001.

  • Consultant. Technical Writer.
  • Created 800+ pages of HTML user documentation for two PeopleSoft applications in 6 months.
  • Online help was web-based and integrated into the product in a context sensitive manner.
  • Included project management intranet site to distribute documents to developers for review and editing.

LivePerson, New York, NY.  November 1999 to October 2000.

  • Employee. Publications Manager.
  • Responsible for managing a team of three technical writers and three web developers in the design, creation, and maintenance of all corporate Internet, Intranet, and Back End documentation.
  • Created all documentation and the corporate intranet from fresh start.
  • Oversaw two revisions of the corporate website along with day-to-day maintenance.

DoubleClick, New York, NY.  October 1998 to November 1999.

  • Employee.  Technical Writer.
  • Responsible for creating requirements documentation for front- and back-end systems.
  • Created test plans, release notes, system diagrams.
  • Responsible for QA departmental portion of intranet, from creation through maintenance.

Bayer Diagnostics, Tarrytown, NY.  January 1998 to October 1998.

  • Consultant.  Requirements Engineer / Technical Writer.
  • High level design and requirements collection for hardware/software hybrid medical equipment.
  • Responsible for departmental portion of intranet, from creation through maintenance.

Dow Jones Markets, New York, NY.  February 1997 to January 1998.

  • Consultant. Requirements Engineer / Technical Writer.
  • High-level design and requirements collection for database-driven, Internet-based bond trading application.
  • Close involvement with QA, writing of test plans.
  • Created, maintained Development Team Intranet site, product demos.

Familiar Tools and Technologies:

  • Publishing Tools: DITA/XML, Oxygen XML, SharePoint, FrameMaker, RoboHelp, AuthorIT, Joomla, WordPress, Drupal.
  • Bug Tracking and Change Management Tools: JIRA/Confluence, PVCS, Bugzilla, Documentum, Visual SourceSafe.
  • Web Development Tools: SharePoint, Dreamweaver, HomeSite, NetObjects Fusion, WebSphere, and other HTML editors.
  • Graphic Tools: Photoshop, SnagIt, Illustrator, Visio, GIMP, and a variety of presentation systems.

Awards and Professional Memberships:

  • Carl Dunat Scholarship, CCNY History Department, May 2006. Awarded for general performance in City College History Department class work (cash prize).
  • Oscar Lloyd Meyerson Prize, CCNY History Department, May 2005. Awarded for specific papers of excellence entered by professors into annual competition (cash prize).
  • Harry Schwarz Award, CCNY Department of Computer Science, May 2004. Awarded for general performance in the Computer Science program (cash prize).
  • Tau Beta Pi, Engineering Honor Society. Inducted May 2004.
  • Secretary of the History Club, CCNY. 2004-05 school year.
  • Society for Technical Communications. Member since 2001.

Selected Publications and Demo Portfolio:

  • See for an example research and writing project.
  • See additional portfolio sample links in Extended Writing Samples menu.
  • Additional written samples available upon request.